FAQS

What do I need to include in my return package?

Please include the invoice AND return form: 

SWEETIES RETURN FORM

This is my first time returning products, what does your company recommend?

Customers may return the items in the same package they received or any small package from the post office. Once the package is taped and packaged, we recommend shipping with USPS First Class Mail. This method is the most affordable and comes with a tracking number to prove the return shipment. You are welcomed to use other shipping services but they will vary in prices depending on the company and shipping method.

 

Do I have to pay the shipping fees to return the items or will you send me a return label?

Unfortunately we do not provide return labels, all shipping fees must be paid by the customer.

 

How long do I have to return my item(s)?

Please return the items within 2 weeks of the delivery date stated on the tracking information.

 

Do you hold items for returns?

No unfortunately due to excessive hold requests, we cannot hold a specific size for a return. We can’t guarantee that by the time your return reaches us, the size you desire will be available.

 

What will I receive for my return?

You will be receiving an online store credit gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.

The image below displays where you will input your store credit gift card code at checkout.

Do I save my tracking number to prove that I returned my items?

Yes please do! Unfortunately packages do get lost sometimes but with your return tracking information we will know that you did in fact return a package.

 

Can I return an item(s) in store?

Unfortunately, only purchases made in store may be returned in store. Purchases made online must be returned through mail or you can drop off your return at our location. If you selected LOCAL PICKUP at check out, you may be able to exchange your items if they are available in store but only for the same style in a different size. If not, you may fill out the RETURN FORM and drop off the items for exchange and customer service will email you within 3 business days to process your return.

Our address / Hours

5750 Van Buren Blvd.

Riverside, CA 92503

Monday – Thursday 11am- 7pm

Friday/Saturday 11am-8pm

Sunday 11am- 6pm

 

HELP! I’m missing an item/my item arrived damaged or with a defect!

Please email us hello@sweetiesfashion.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date. 

 

Please email or call our store if you have any further questions or concerns regarding anything. If you have not heard back from us regarding your return within a week of the shipping date, please email us so we can speed the process up for you. 

* Items must be in their original condition in order to be returned.

*Sale Items are final sale (items purchased in the clearance sale section) Items that were purchased with discount code and were not in the clearance sale section are eligible to be returned. 

 

I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!

We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 2 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.

 

I washed my item and now it is damaged!!

We recommend following the washing instructions on the label attached inside the item.  Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We kindly ask that you inspect all items before wearing or washing. 

 

I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it? 

Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed. 

 

CUSTOMER SERVICE

Email: hello@sweetiesfashion.com / sweetiesfashion.help@gmail.com

Customer service hours for responding to emails: Monday – Friday 9am – 4pm

Phone Number: 951-343-5946